.help-content .w {
    width: 1200px;
    margin: auto;
}

* {
    box-sizing: border-box;
    padding: 0;
    margin: 0;
}

a {
    text-decoration: none;
}


/* banner帮助栏 */
.brank_banner {
    position: relative;
    display: flex;
    width: 100%;
    height: 360px;
    background: url(../images/hlep_banner.png) no-repeat center;
    background-size: cover;
    flex-direction: column;
    justify-content: center;
    align-items: center;
}

.brank_banner::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    background-color: rgba(0, 0, 0, .6);
    width: 100%;
    height: 360px;
}

.brank_banner p {
    font-size: 31px;
    color: #fff;
    z-index: 1;
}

.brank_banner_search {
    position: relative;
    width: 690px;
    height: 44px;
    border-radius: 44px;
    overflow: hidden;
    z-index: 1;
}

.brank_banner_search input {
    width: 100%;
    height: 100%;
    font-size: 18px;
    padding-left: 22px;
    outline: none;
}

.brank_banner_search .submit_btn {
    position: absolute;
    right: 0;
    top: 0;
    height: 100%;
    width: 80px;
    background: url(../images/help_search.png) no-repeat no-repeat #fac545 center;
    cursor: pointer;
}

/* 主体部分 */
#app {
    background-color: #f4f4f4;
    padding-top: 20px;
}


.side-nav {
    width: 240px;
    height: 100%;
    float: left;
}

.side-nav-bar {
    background-color: #fff;
    margin-bottom: 14px;
}

.side-nav-bar-list {
    padding: 0;
    width: 240px;
    list-style: none;
    cursor: pointer;
}

.side-nav-bar-list li {
    position: relative;
    height: 52px;
    padding: 16px;
}

.side-nav-bar-list li img {
    position: absolute;
    top: 16px;
    left: 16px;
}

.side-nav-bar-list li:last-child img {
    width: 16px;
    height: 16px;
}

.side-nav-bar-list li span {
    display: block;
    padding-left: 26px;
    color: #9999a6;
    font-size: 16px;
}

.side-nav-bar-list li .none {
    display: none;
}

.side-nav-bar-list li:hover,
.side-nav-bar-list .active {
    background-color: #f9f9f9;
}

.side-nav-bar-list li:hover span,
.side-nav-bar-list .active span {
    color: #000
}

.side-nav-bar-list li:hover .block,
.side-nav-bar-list .active .block {
    display: none
}

.side-nav-bar-list li:hover .none,
.side-nav-bar-list .active .none {
    display: block
}

/* customer页面 */
.side-nav-customer {
    width: 240px;
    height: 102px;
    padding: 22px 18px;
    background-color: #fff;
    cursor: pointer;
}

.side-nav-customer img {
    float: left;
    margin: 14px 15px 0 0;
}

.side-nav-customer p {
    float: left;
    font-size: 12px;
    line-height: 12px;
    color: #9999a6;
}

.side-nav-customer p:nth-child(3) {
    padding: 8px 0;
    color: #000;
    font-size: 14px;
}

.side-nav-customer p:nth-child(3):hover {
    color: #feb315;
}

/* 下载 */
.download_pc-2021 {
    position: relative;
    width: 240px;
    height: 382px;
    background: url(../images/news-download-bg.png) no-repeat center;
    text-align: center;
}

.download_pc-2021 a {
    display: inline-block;
    width: 185px;
    height: 69px;
    margin-top: 270px;
    background: url(../images/news-download-btn.png) no-repeat;
}

/* 客服弹窗部分 */
.customer-service {
    position: fixed;
    right: 20px;
    bottom: 20px;
    width: 480px;
    height: 0px;
    max-width: 640px;
    box-shadow: rgb(0 0 0 / 16%) 0px 5px 40px;
    border-radius: 8px;
    background-color: #fff;
    z-index: 999;
    overflow: hidden;
    transition: all .4s;
}

.customer-service-header {
    position: relative;
    background-color: #666;
    height: 60px;
    padding-left: 12px;
    padding-top: 10px;
    line-height: 20px;
}

.customer-service-header img {
    float: left;
    width: 42px;
    height: 42px;
    border-radius: 42px;
    margin-right: 10px;
}

.infoBarText {
    width: 150px;
}

.infoBarText p {
    display: inline-block;
    color: #fff;
}

.infoBarText span {
    color: #fff;
    font-size: 12px;
}

.toolBar {
    position: absolute;
    top: 10px;
    right: 5px;
    width: 80px;
    height: 18px;
}

.toolBar a {
    display: inline-block;
    width: 11px;
    height: 11px;
    margin-right: 5px;
    background: url(../images/bgGroup.png);
}

.toolBar .zhichiVoice {
    background-position: -581px 0px;
}

.toolBar .zhichiMin {
    background: url();
    color: #fff;
}

.toolBar .zhichiMax {
    background-position: -661px 0px;
}

.toolBar .closeForm {
    background-position: -2474px 0px;
}

/* 客服主体区域 */
.chatPanel {
    height: 553px;
    background-color: #fafdff;
}

.chatPanel .historyTrigger {
    height: 16px;
    margin: 10px 0;
    font-size: 12px;
    line-height: 16px;
    text-align: center;
    cursor: pointer;
}

.chatPanel .chatPanelList {
    height: 386px;
    padding: 0 20px;
}

.chatPanelList .noticeMsg {
    position: relative;
    height: 60px;
    background-color: #fdf6d7;
    padding: 10px 18px 10px 28px;
}

.chatPanelList .noticeMsg span {
    position: absolute;
    top: 15px;
    left: 5px;
    display: block;
    width: 20px;
    height: 60px;
    background: url(../images/bgGroup.png) -2315px 0px;
}

.chatPanelList .noticeMsg p {
    font-size: 12px;
    /* font-weight: 600; */
    line-height: 17px;
    color: red;
}

.chatPanelList .leftMsg {
    height: 288px;
    margin: 14px 0;
}

.leftMsg .leftName {
    font-size: 12px;
    color: #b6bebf;
    margin-bottom: 2px;
}

.leftMsg .msgDiv {
    height: 270px;
    padding: 10px;
    background-color: #e9f0ef;
}

.leftMsg .msgDiv .msgOuter {
    height: 250px;

}

.leftMsg .msgDiv .msgOuter p {
    line-height: 20px;
    margin-bottom: 10px;
}

.sugguestions-change li {
    line-height: 20px;
    color: #4298ba;
}

.sugguestions-change li a:hover {
    text-decoration: underline
}

/* 客服提问题文本框区域  */
.footer1 {
    position: absolute;
    bottom: 0;
    right: 0;
    width: 100%;
    border-top: 1px solid #ccc;
    padding: 15px 10px;
    background-color: #fff;
}

.footer1 a {
    width: 20px;
    height: 20px;
    display: inline-block;
    background: url(../images/bgGroup.png);
}

.footer1 .footer1-1 {
    background-position: -276px 0;
    margin-right: 5px;
}

.footer1 .footer1-1:hover {
    background-position: -322px 0;
}

.footer1 .footer1-2 {
    background-position: -183px 0;
}

.footer1 .footer1-2:hover {
    background-position: -230px 0;
}

.footer1 .footer1-3 {
    background-image: url();
    width: 70px;
    float: right;
    font-size: 12px;
}

.footer1 #js-inputMsg {
    /* 滚动条样式 */
    outline: none;
    border: 0;
    resize: none;
    overflow-y: auto;
    overflow-y: hidden;
    vertical-align: middle;
    font-size: 12px;
    height: 60px;
}

.footer1 .sendBtn {
    float: right;
    margin-top: 30px;
    width: 45px;
    height: 25px;
    background-color: #e0e9e8;
    text-align: center;
    line-height: 25px;
    color: #fff;
    cursor: pointer;
}


/* 主体部分 */
.side-main {
    width: 946px;
    margin-left: 254px;
    background-color: #fff;
}

.side-main .helper {
    width: 946px;
    margin-left: 0;
}

.helper .helping_bread_crumbs {
    height: 48px;
    line-height: 48px;
    padding: 0 33px;
}

.helper .helping_bread_crumbs a {
    color: #666;
}

.help-main-title-list {
    list-style: none;
    height: 56px;
    padding: 10px 33px;
}

.help-main-title-list li {
    float: left;
    height: 36px;
    padding: 0 20px;
    border: 1px solid #ccc;
    font-size: 14px;
    text-align: center;
    line-height: 36px;
    border-radius: 4px;
    cursor: pointer;
}

.help-main-title-list li:nth-child(n+2) {
    margin-left: 20px;
}

.help-main-title-list li:hover,
.help-main-title-list .current {
    border: 1px solid #feb315;
    color: #000;
    font-weight: 700;
    background-color: #fff5e2;
}

.help-center-game {
    width: 946px;
    min-height: 762px;
    padding: 0 23px;
}


.helper {
    display: none;
}

.helper:first-child {
    display: block;
}

.item-box-dad {
    padding-bottom: 20px;
    overflow: hidden;
    display: none;
}

.item-box-dad:first-child {
    display: block;
}

.item-box-dad li {
    list-style: none;
    margin-top: 22px;
    cursor: pointer;
    overflow: hidden;
}

.item-box-dad li span {
    display: block;
    line-height: 24px;
    font-size: 16px;
    color: #000;
}

.item-box-dad li:hover span {
    color: #feb315;
}

.item-box-dad li .tile-summary {
    margin-top: 16px;
    font-size: 14px;
    color: #777777;
    line-height: 24px;
    overflow: hidden;
    text-overflow: ellipsis;
    /* <!-- 弹性伸缩盒子模型显示 --> */
    display: -webkit-box;
    /* <!-- 限制在一个块元素显示的文本的行数 --> */
    -webkit-line-clamp: 2;
    /* <!-- 设置或检索伸缩盒对象的子元素的排列方式 --> */
    -webkit-box-orient: vertical;
}

.footer {
    margin-top: 0;
}